CX Engineer

Diagnose and Troubleshoot: Use your analytical skills to diagnose issues within web applications, employing various tools and techniques to identify the root causes of problems.
Customer Support: Serve as the first point of contact for customers experiencing issues with web applications. Provide timely and empathetic support via ticket/phone.e
Technical Documentation: Create and maintain detailed documentation of common issues and solutions to enhance the customer support process. This includes knowledge base articles, FAQs, and troubleshooting guides.
Continuous Learning: Stay updated with the latest industry trends, tools, and technologies related to web application development and security to provide knowledgeable support
Working with R&D: Collaborate with the Research and Development (R&D) team for in-depth technical issues that require advanced investigation or development intervention. Escalate tickets to R&D with comprehensive details to facilitate efficient problem resolution