Customer Success Manager

The mission of a Customer Success Manager is to establish a trusting relationship with our SMB and enterprise-level customers. You will manage the entire post-sale customer lifecycle, from managing the product implementation & customer onboarding to providing value throughout the relationship with the customer until their contract renewal.

Work Days: Monday-Friday

Manage the implementation (onboarding and product training) of new customers, and overall responsibility for ongoing customer health, growth, and satisfaction.
Establish and develop strategic trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers), by providing the customer with best practices on how to use the platform to manage third-party security risk and exceed their goals.
Represent the voice of the customer and be part of the product development roadmap.
Partner with Account Management and Product Teams on upsell, cross-sell, and expansion opportunities.
Leverage your product knowledge and experience to ensure customers receive the utmost value of product.