NOC / Incident Manager

Were looking for a NOC / Incident Manager to join our Production Operations team and play a key role in ensuring the stability and reliability of our systems. In this role, you will monitor production environments, detect and respond to incidents, and work closely with SREs and engineering teams to improve system resilience.

This is a hands-on role for someone who thrives in fast-paced environments, enjoys troubleshooting complex issues, and is passionate about reducing downtime and improving incident response processes.

Responsibilities:
Real-time monitoring of production systems to detect and respond to incidents.
Analyze and triage alerts, identifying root causes and escalating when necessary.
Manage live incidents, ensuring clear communication and timely resolution.
Document and improve incident response processes, including updating runbooks and playbooks.
Collaborate with SREs and developers to drive post-mortem analysis and implement long-term reliability improvements.
Reduce alert fatigue by tuning monitoring systems and ensuring alerts are actionable.
Participate in on-call rotations, ensuring 24/7 incident response coverage.
Proactively suggest improvements to monitoring, alerting, and automation strategies.