Customer Success Manager (AdTech)

we are a global advertising technology company delivering solutions to the biggest brands and publishers around the globe across search, social media and display, video, CTV, and programmatic DOOH.
Home to an award-winning technology solution with our unique data-driven AI/ML based technologies, we deliver and optimize hundreds of terabytes of data and billions of events per day. Were working with dozens of sources to provide a superior experience across screens and platforms, including mobile, video, social and native.
Were looking for an experienced and proactive Customer Success Manager to join our growing team! If youre passionate about nurturing client relationships, driven by data, and excited by the opportunity to directly impact revenue growth, this role is for you.
You will be the primary point of contact for our most valuable global clients and partners in the online publishing industry. Youll focus on maximizing client success and retention, while proactively identifying new opportunities to grow accounts and drive additional revenue. Your success in this role will be measured not only by client satisfaction but also by your ability to grow client portfolios and revenue.
What Youll Be Doing:
Own and grow key client relationships: Manage, nurture, and deepen strategic partnerships with our international clients and partners to ensure long-term satisfaction and success.
Drive revenue growth: Identify upsell, cross-sell, and expansion opportunities within your client portfolio. Youll develop tailored strategies that unlock additional value for clients and directly contribute to revenue growth.
Client success & performance optimization: Monitor campaign performance, analyze KPIs, and proactively recommend optimizations that align with client objectives and maximize ROI.
Data-driven reporting & insights: Build and deliver insightful reports that translate complex data into clear, actionable strategies for clients, helping them scale and achieve their goals.
Technical onboarding & integrations: Lead seamless onboarding for new partners, including technical integrations and support, ensuring a smooth transition and immediate value delivery.
Strategic collaboration: Work closely with publishers, media vendors, and third-party providers to enhance deal performance and stay ahead with new AdTech solutions and features.
Continuous improvement: Test and evaluate new strategies, tactics, and partnerships to continually refine our product offering and improve client outcomes.
Results-focused problem-solving: Identify areas for improvement, propose solutions, and implement changes that drive meaningful client and revenue growth.