עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
As our Customer Success Manager, you'll be the maestro of a portfolio filled with vibrant and dynamic enterprise and midsize level accounts. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without.
If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience.
WHAT YOU DO
Serve as a trusted advisor to customers by utilizing your deep understanding of solutions to help achieve customers' business goals.
Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions
Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
Develop and maintain a deep understanding of client needs and drivers and align technology to support those needs.
Provide product training and education to clients, focusing on best practices for app developers across iOS, Android, and Unity environments
Provide training and education on our products and new features through demos, webinars and training.
Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
Work with internal stakeholders to support and drive successful renewals.
Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
Own your accounts, build the relationship with the technical and management teams and with C-level executives.
If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience.
WHAT YOU DO
Serve as a trusted advisor to customers by utilizing your deep understanding of solutions to help achieve customers' business goals.
Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions
Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
Develop and maintain a deep understanding of client needs and drivers and align technology to support those needs.
Provide product training and education to clients, focusing on best practices for app developers across iOS, Android, and Unity environments
Provide training and education on our products and new features through demos, webinars and training.
Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
Work with internal stakeholders to support and drive successful renewals.
Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
Own your accounts, build the relationship with the technical and management teams and with C-level executives.
Requirements:
3+ years of experience in B2B SaaS customer success or account management in the ad tech or mobile app industry.
Proven track record of working with app developers, with a strong focus on iOS, Swift, and Unity integrations
Strong understanding of mobile app development processes, challenges, and best practices for both iOS and Android platforms
Ability to understand customer needs and requirements and translate them into actionable items and plans for the company's internal stakeholders.
An analytical disposition. You're comfortable digging through data, manipulating it in excel, and drawing out impactful insights for your clients.
Excellent communicator with fluent spoken and written English
Problem-solving skills: youre a natural troubleshooter, process oriented and a good communicator.
Experience in AdTech/martech/cyber security big advantage.
3+ years of experience in B2B SaaS customer success or account management in the ad tech or mobile app industry.
Proven track record of working with app developers, with a strong focus on iOS, Swift, and Unity integrations
Strong understanding of mobile app development processes, challenges, and best practices for both iOS and Android platforms
Ability to understand customer needs and requirements and translate them into actionable items and plans for the company's internal stakeholders.
An analytical disposition. You're comfortable digging through data, manipulating it in excel, and drawing out impactful insights for your clients.
Excellent communicator with fluent spoken and written English
Problem-solving skills: youre a natural troubleshooter, process oriented and a good communicator.
Experience in AdTech/martech/cyber security big advantage.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
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