Customer Success Manager

We are looking for a highly motivated and experienced Senior Customer Success to establish a trusting relationship with our customers. You will manage the entire post-sale customer lifecycle, from managing the product implementation & customer onboarding, to providing value throughout the relationship with the customers.
Responsibilities:
Manage the implementation (onboarding and product training) of new customers, and overall responsibility for ongoing customer health, growth, and satisfaction.
Establish and develop strategic trusted advisor relationships at the highest relevant levels (Decision Makers, Operation Managers, Technical & Safety Managers, Captains ), by providing the customer with best practices on how to use the products.
Represent the voice of the customer and be part of the product development roadmap
Partner with Sales and Product Teams on upsell, cross-sell, and expansion opportunities.
Leverage your product knowledge and experience to ensure customers receive the utmost value of our products.