Customer Success Specialist

A leading, fast-growing, and innovative gummy supplement company serving top-tier international brands (B2B). We provide end-to-end solutions, including product development, production, and packaging. While our headquarters are in Israel, we have dedicated sales teams in both Israel and the United States, supporting a global customer network from Australia to America
We are looking for a talented and passionate Customer Success Specialist to join our Business Operation team. As a key member of the team, you will support partnerships in the U.S., help manage customer relationships and ensure smooth operations throughout the sales cycle. Reporting to the Head of Business Operation, you will work closely with the North American sales team and collaborate across departments to deliver top-tier service to our customers. The ideal candidate will be a proactive problem solver with keen attention to detail, excellent communication skills, and a strong customer-focused approach. Key Responsibilities:
* Sales Cycle Management: Oversee and manage the workflow of the sales cycle with U.S. customers, ensuring timely and efficient processes from start to finish.
* Market Support: Actively support all business activities within the U.S. market, ensuring customer needs and business goals are met.
* Customer Engagement: Address and resolve customer requests, inquiries, and issues in a professional and efficient manner to enhance customer satisfaction.
*  ERP system Management: Manage U.S. business activities within the companys ERP system, including PO entries, inventory tracking, and other transaction processes.
* Sample Inventory Oversight: Manage sample inventory and coordinate requests for potential and existing customers, including for trade shows
* Sales Team Support: Provide administrative support to the U.S. sales team, such as generating sales-related documentation, submitting order status updates to customers, and tracking key timelines for product launches.
* Reporting: Prepare and review daily, weekly, and monthly sales and operational reports to keep internal teams informed and ensure project milestones are met.