Customer Success (5484)

We are a fast-growing cybersecurity startup that is redefining how organizations protect their critical business operations. With our innovative solution, we are hardening cyber protection in a unique and forward-thinking way. We bring our vast experience in cybersecurity to drive a change in how businesses secure their operations and are looking for passionate individuals to join our expanding team. We currently operate in Israel, the USA, and Europe, and we are growing rapidly. Responsibilities:
Manage customer onboarding and maintain customer accounts.
Serve as the first line of support, assisting with inquiries and providing timely solutions for cybersecurity-related issues.
Act as the customer advocate, collaborating with internal teams including Product, Development, Marketing, and Sales.
Create and maintain troubleshooting documents and playbooks to enhance customer experience and efficiency. Requirements:
Minimum of two years of experience in cybersecurity roles.
CCNA certification is required.
Hands-on experience with Check Point, Palo Alto, Fortinet, or Cisco firewalls.
Experience in incident response, security analysis, and troubleshooting.
Excellent problem-solving and communication skills.
Self-starter with the ability to manage multiple projects at once.
Proven ability to prioritize and execute tasks effectively. Work Environment:
The position may require participation in on-call rotations and occasional after-hours support.
The candidate should be adaptable to a rapidly evolving threat landscape and committed to staying updated on the latest cybersecurity trends and technologies.