Head of Support & system Administration

We are recruiting for the position of Head of Support & system Administration for a project in the shipping industry.
In this role, you will be responsible for the strategic planning, design, implementation, and maintenance of the company's IT infrastructure. The position requires managing the support team and ensuring the smooth and efficient operation of IT systems and services for both vessel and office users. The ideal candidate will have a deep understanding of IT infrastructure management, excellent leadership skills, and the ability to leverage technology strategically to achieve business objectives within the shipping industry.
Key Responsibilities:
Team Leadership & Development:
* Lead and mentor the IT support team, providing direction, support, and professional development opportunities.
* Establish a robust IT support framework, including efficient helpdesk operations to ensure timely and effective resolution of IT issues for both vessel and office users. Service Management:
* Implement and monitor key performance indicators (KPIs) to measure and improve support service levels.
* Oversee the service desk system, ensuring efficient case management and resolution.
* Analyze support cases to identify trends and areas for improvement.
* Develop and implement an annual support plan based on analysis and user feedback. IT Infrastructure Management:
* Oversee the design, deployment, and maintenance of the companys IT infrastructure, including servers, networks, Storage, and cloud services.
* Ensure the scalability, reliability, and security of IT systems to meet current and future business needs.
* Develop and enforce infrastructure policies, procedures, and standards to ensure compliance and best practices.
* Collaborate with the CIO to develop and execute an IT infrastructure strategy aligned with the companys business goals. Vendor & Budget Management:
* Develop and maintain relationships with key technology vendors and service providers.
* Negotiate contracts and service level agreements (SLAs) to ensure high-quality and cost-effective services.
* Manage the IT infrastructure budget, including forecasting and cost control to ensure optimal use of resources. Innovation & Technology Integration:
* Identify and evaluate emerging technologies to drive innovation and operational efficiency.
* Align technology initiatives with the companys strategic goals and business objectives. 24/7 Availability:
* Ensure round-the-clock availability to address critical IT issues and emergencies, providing continuous support for vessel and office users.