עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
We are looking for a Head of Customer Support to lead efforts to implement strong relationships with customers, making sure they are heard and seen. You will play an instrumental role in building, designing and implementing our support Centers strategies and programs that strengthen brand loyalty,drive business growth and most importantly enhance every touchpoint in the customer journey. The ideal candidate will collaborate with cross functional teams to engage customers as champions of esh, creating a seamless, meaningful and satisfying interaction with esh across all channels, driving satisfaction and improving customer experience.
Responsibilities
Design, implement, and scale a comprehensive customer support and operations centers that align with company goals from the ground up.
Define and map the customer journey, identifying opportunities for innovation, enhance efficiency and reduce friction
Build and lead a high-performing customer support centers team. Provide mentorship and training.
Foster a culture of customer-centricity across the organization.
Set measurable Customer Support Centers goals and KPIs and ensure alignment with business objectives and values.
Lead the analysis of customer feedback through surveys, interviews and other channels and translate these insights into actionable recommendations to improve customer journey.
Monitor and report key customer satisfaction metrics
Partner with cross-company teams to ensure consistent and high-quality customer interaction
Implement tools and technologies to improve digital customer experience
Provide regular updates to executive leadership on the Customer Centers performance and improvement plans.
Responsibilities
Design, implement, and scale a comprehensive customer support and operations centers that align with company goals from the ground up.
Define and map the customer journey, identifying opportunities for innovation, enhance efficiency and reduce friction
Build and lead a high-performing customer support centers team. Provide mentorship and training.
Foster a culture of customer-centricity across the organization.
Set measurable Customer Support Centers goals and KPIs and ensure alignment with business objectives and values.
Lead the analysis of customer feedback through surveys, interviews and other channels and translate these insights into actionable recommendations to improve customer journey.
Monitor and report key customer satisfaction metrics
Partner with cross-company teams to ensure consistent and high-quality customer interaction
Implement tools and technologies to improve digital customer experience
Provide regular updates to executive leadership on the Customer Centers performance and improvement plans.
Requirements:
Bachelors degree in Business, Marketing, Communications, or a related field (MBA an advantage).
5+ years successfully leading Customer Support Centers teams in a B2C environment on high-scale software products.
Proven track record in building an entire service department from the ground up.
Proven success in designing and implementing digital customer journey improvements.
Successfully managing a team within established budget parameters, and allocating resources effectively based on internal and external demands.
Ability to thrive in a cross-functional environment while juggling multiple responsibilities.
Talent for synthesising complex ideas and communicating them in a way others can easily understand.
High level of intellectual curiosity -- you see opportunity and growth in learning more about what you do and how it impacts others
Excellent interpersonal skills and empathy for customers. Calm, ability to influence others.
Technological affirmation or background - A major plus
Customer centric mindset with strategic thinking. An ability to collaborate and be a problem solver.
Bachelors degree in Business, Marketing, Communications, or a related field (MBA an advantage).
5+ years successfully leading Customer Support Centers teams in a B2C environment on high-scale software products.
Proven track record in building an entire service department from the ground up.
Proven success in designing and implementing digital customer journey improvements.
Successfully managing a team within established budget parameters, and allocating resources effectively based on internal and external demands.
Ability to thrive in a cross-functional environment while juggling multiple responsibilities.
Talent for synthesising complex ideas and communicating them in a way others can easily understand.
High level of intellectual curiosity -- you see opportunity and growth in learning more about what you do and how it impacts others
Excellent interpersonal skills and empathy for customers. Calm, ability to influence others.
Technological affirmation or background - A major plus
Customer centric mindset with strategic thinking. An ability to collaborate and be a problem solver.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
משרות נוספות מומלצות עבורך
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Customer Support Team Lead
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תל אביב - יפו
עומרי HR
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מנהל /ת שירות לקוחות
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רמת השרון
חברה בתחום מזון / מסעדנות / אירועים
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למשרד כרטיסים מוביל דרוש מנהל/ת מוקד שירות לקוחות
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תל אביב - יפו
משרד הכרטיסים "לאן"
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Head of Support
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רמת גן
Plaee
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Customer Support Manager
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רעננה
Thermo Fisher Scientific
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Customer Support Manager
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תל אביב - יפו
Thermo Fisher Scientific
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