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במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
This role offers an exciting opportunity for a technically savvy individual to contribute to the establishment of our new support team.As a Senior Support Engineer, you will play a critical role providing technical assistance to our customers and internal stakeholders, ensuring the timely resolution of complex technical issues.If you are passionate about technology, enjoy solving challenging problems, and thrive in a dynamic and collaborative environment, we encourage you to apply.
Responsibilities
Provide guidance, assistance, and advanced technical support to customers and internal teams.
Troubleshoot and resolve complex issues in collaboration with R&D.
Contribute to the development and improvement of support processes and procedures.
Communicate effectively with customers, providing clear and concise updates on issues, issue resolution progress, and root cause analysis.
Responsibilities
Provide guidance, assistance, and advanced technical support to customers and internal teams.
Troubleshoot and resolve complex issues in collaboration with R&D.
Contribute to the development and improvement of support processes and procedures.
Communicate effectively with customers, providing clear and concise updates on issues, issue resolution progress, and root cause analysis.
Requirements:
3+ years of experience as a Support Engineer in a SaaS Cyber Security Company.
Experience with Security software, Networking software, Data platforms and tools, and Cloud environments (AWS, Azure, GCP).
Good understanding of Kubernetes fundamentals and troubleshooting.
Experience working with REST APIs using Python and/or tools like Postman and SoapUI
Excellent communication skills, with fluent English and the ability to effectively interact with both technical and non-technical stakeholders.
Previous work experience with Databricks/SQL, Datadog, Intercom, Jira, Heap, and Excel - a plus.
3+ years of experience as a Support Engineer in a SaaS Cyber Security Company.
Experience with Security software, Networking software, Data platforms and tools, and Cloud environments (AWS, Azure, GCP).
Good understanding of Kubernetes fundamentals and troubleshooting.
Experience working with REST APIs using Python and/or tools like Postman and SoapUI
Excellent communication skills, with fluent English and the ability to effectively interact with both technical and non-technical stakeholders.
Previous work experience with Databricks/SQL, Datadog, Intercom, Jira, Heap, and Excel - a plus.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
תל אביב - יפו
תל אביב - יפו
ערב
2 חודשים
