IT Help Desk

Required IT Help Desk
We are one of the worlds fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, we are one of the most valuable private fintech companies in the world.
We pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Employees are passionate about the work they do, and keen to get the job done. We offer competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.
In this role, you will be responsible for:
Primary responsibility is user support and service. Respond to help desk calls, online submittals, walk-ins, and emails in a timely manner. Document help desk resolutions and follow up with users to ensure the resolution is satisfactory.
Assist users with account logins, password resets, VPN connections, FW permissions, server access, certificates & more.
Setup, install, and configure new computers, networks, and software (Windows and Mac)
Responsible for the Onboarding and Offboarding processes in IL site (part of a team)
Support Micrososft AD and 3rd party applications and platforms (Google Workspace, Office 365, JumpCloud, Zoom etc.)
Support hardware problems (printers, projectors, peripherals, etc.).
Working with vendors (Orders, support, licensing)
Create and follow standard IT procedures.