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במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 90,000 משרות • אלפי משרות חדשות בכל יום
חינם. בלי פרסומות. בלי אותיות קטנות.

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חברה בתחום הייטק / חומרה / תוכנה / סייבר

רעננה

חברה בתחום הייטק / חומרה / תוכנה / סייבר

רעננה
מלאה

The main role of Technical Support Specialist is to provide advanced product fit, troubleshooting and diagnostics for our customers. This role requires strong analytical and troubleshooting skills.
We are looking for a team player with exceptional communication skills, who can function and deliver under pressure.
The Technical Support Specialist will support our worldwide customers by providing a deep analysis of customers technical queries, working closely with R D and Sales

Responsibilities:
Support customers with integration-related issues.
Investigating and troubleshooting complex customer issues, while being responsible for follow-up, providing resolution, and verifying customer satisfaction.
Resolve problems independently and understand the correct escalation procedures.
Communicating customer issues and requests to product management and R D.

Requirements:
5 years of experience in Technical Support or equivalent background. a must.
Experience in performing integration and support for a multidisciplinary product.- A Must
Working experience in a Teleoperation related industry huge advantage: Drones, UAV, UGV, Automotive.
Working experience in at least one of the following tech industries: Telecom, Telemetry, Broadcasting.
Hands-on Networking experience a must, CCNA level or higher preferred.
Hands-on experience in Windows and Linux based environments a must.
Experience with configuring Pixhawk flight controllers - an Advantage.
Fluent in English both written and spoken skills.
Excellent customer service skills.
Familiarity with Customer Relationship Management ( CRM ) tools.
The ability to work in stressful situations, team player and self-managed.
Able to handle and escalate issues as needed.

This position is open to all candidates.

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