Customer Support Engineer

We are looking for a highly experienced Support Engineer with hands-on lab experience who embodies ambition and positivity. Someone who can passionately take ownership of their responsibilities, collaborating effectively with remote teams to not only meet but exceed our objectives and fulfill the evolving needs of our expanding customer base.

Join us in this exciting journey to redefine the future of quantum computing.

Key Responsibilities:

Own and provide end-to-end support to our global customers. This includes:
Communicate and troubleshoot with the customer to understand the real issue and identify its root cause. This requires understanding the customers experiments and setup across various quantum modalities.
Investigate and digest the issue in-house and work closely with the R&D teams to solve the issue and obtain a long-term solution.
Suggest and communicate a workaround to the user.
Research and identify solutions to recurrent software and hardware issues.
Manage ongoing communication and ensure customer satisfaction.
Gain a deep understanding of our ever-evolving, state-of-the-art quantum control system.
Maintain a profound understanding of the systems known issues.
Support hardware installations.
Travel globally to customer sites and resolve issues.
Document technical knowledge and issue resolution procedures.