Regional Customer Service Manager - E. Med & E. Europe

We are looking for a Regional Customer Service Manager who will be responsible for all Customer Service-related issues in the region, ensuring high level of service to customers, enhancing customer service awareness and promoting customer service initiatives and projects in the countries of the region.

Major areas of responsibility

Customers’ Experience

Enhance service mindset of countries’ CS teams to continuously improve customers’ satisfaction.
Take responsibility for the end-to-end customer experience through coordination with Global Shared Service Centers, Operations Centers and various functions in HO and countries.
Identify potential service-related issues and locally guide and lead CS Managers and teams to ensure the best practice.

KPIs & Service Quality

Execution of action Items to align with relevant KPIs and targets.

Decision Enforcement & Project Execution

Ensure successful roll-out of global and local initiatives in compliance with CS HO strategy and company’s vision and goals.
Member of the Customer Service Management Team for execution and enforcements of CS HO management decisions.

Requirements:

Academic Education: B.A. in a relevant field
At least 3 years of experience in customers’ oriented managerial positions (matrix/direct management)
Fluency in English – Spoken & Written

Function:
Global Customer Service

Publish in Internal Career Page:
Yes