Project & Account Manager

DESCRIPTION

SuperCom's IoT division is seeking an enthusiastic, collaborative, and highly motivated Project & Account Manager to join our team.

We are looking for someone who thrives in a fast-paced environment and welcomes new challenges every day.

Responsibilities:

Oversee customer accounts end-to-end, from the onboarding stage through maintenance.
Act as the primary point of contact and advocate for customer needs.
Manage existing accounts and new projects, ensuring customer satisfaction and successful delivery by monitoring key performance indicators (KPIs)
Build and maintain strong relationships with international customers through regular check-ins, ensuring their needs are met and identifying areas for improvement.
Use project planning tools and CRM software to monitor and track project progress.
Handle all operational aspects of accounts, including billing, logistics, and partners’ coordination.
Collaborate with internal teams to ensure smooth project execution and customer support.
Provide technical support and knowledge as required.
Prepare and present reports on account status and project progress.
Develop and deliver training programs to educate customers on product usage and best practices.
Lead implementation efforts for new customers, ensuring smooth transitions and successful adoption of our solutions.
REQUIREMENTS
Minimum of 4 years of experience in customer-facing roles such as account manager, customer success manager, or project manager in the tech industry.
Bachelor’s degree in a relevant field (e.g., Industrial Engineering, Business Administration).
Experience working with global customers or managing international projects.
Experience in B2B companies from the tech industry.
Proficiency in project planning tools and CRM software.
Experience in developing and delivering customer training programs.
Customer-centric mindset with a deep understanding of customer needs and the ability to advocate for them within the organization.
Excellent proficiency in English (reading, writing, and speaking).
Willingness to travel internationally as needed (~25%).