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We are seeking an experienced Customer Support and Implementation Engineer to join our team.
In this role, you will provide technical assistance to customers, and diagnose and troubleshoot software, and hardware-related issues, upgrades, and new implementations to ensure effective solutions to customer concerns.
This position requires a strong technical skill set, excellent problem-solving abilities, and a commitment to delivering exceptional customer service.
Responsibilities:
Install and upgrade the customer environments with the company solution
Provide technical assistance to customers
Diagnose and troubleshoot software and hardware-related issues
Deliver solutions to resolve customer concerns effectively
Keep accurate records and document customer issues and resolutions
Collaborate with internal teams for efficient problem resolution.

Requirements:
At least 5 years of experience as a Customer Support or Implementation
Strong technical skills, including proficiency in operating systems (Linux), networking, API, software troubleshooting, and problem-solving methodologies
Experience with cloud technologies is an advantage
Strong customer service skills with a focus on effective communication and patience in resolving customer concerns
Ability to work independently and as part of a team in a collaborative environment
Highly organized, detail-oriented, and capable of effective time management and task prioritization
Readiness to travel to a customer site at least once a month
High-level proficiency in English
Commitment to continuous learning and staying updated with the latest technical trends, tools, and techniques.

This position is open to all candidates.

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