Customer Support Engineer, Tier 2 (HS-X)

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

We are seeking a highly skilled Senior Customer Support Engineer to join our team to specialize in Commvault HyperScale Appliance support. This role demands strong technical expertise in Linux systems, familiarity with storage technologies, and a proactive, customer-first attitude. You will work closely with enterprise customers to troubleshoot complex issues, optimize appliance performance, and ensure data protection solutions optimally.

You will act as a technical expert and advisor, both remotely and onsite, supporting mission-critical environments. Occasional travel to customer sites will be necessary.

Key Responsibilities

• Provide expert-level support for Commvault HyperScale Appliance, diagnosing and resolving technical issues efficiently.
• Analyse complex problems related to performance, configuration, storage integration, and backup/recovery.
• Serve as the primary point of contact for escalated issues, coordinating with Engineering, Product Management, and Field Services as needed.
• Collaborate with internal teams to drive continuous improvement of support processes and product quality.
• Travel to customer sites for critical issue resolution, system assessments, or onsite support engagements
• Maintain compliance with security policies and procedures, especially in sensitive or classified environments.
  
  

Required Qualifications

• 5+ years of technical support or engineering experience, preferably supporting enterprise data protection or storage solutions.
• Advanced proficiency with Linux operating systems (RHEL, Rocky, or similar).
• Solid understanding of storage technologies (SAN, NAS, object storage) and concepts (RAID, replication, deduplication).
• Familiarity with networking concepts (TCP/IP, DNS, VLANs, VPNs).
• Strong troubleshooting, problem-solving, and analytical skills.
• Excellent written and verbal communication skills.
• Security cleared for the relevant territory.
  
  

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.

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