Key Account Director

Required Key Account Director
Key Objectives:
Partner with the Strategic Client to optimize both their Business and IT transformation.
Ensure Strategic Clients get holistic and superior value from us, accelerating their investment in our technologies, and growing our mindshare and cross-pillar revenue.
Understand the Strategic Clients business strategy and industry challenges to design "tailored" solutions.
Help Strategic Clients maximize value from our solutions, fostering adoption, growth, and the sharing of success stories.
Demonstrate measurable progress towards a relationship.
Key Responsibilities:
Lead the design and execution of a multi-year strategic account plan in collaboration with the Strategic Client.
Meet and exceed the clients evolving priorities and objectives, as well as our sales goals.
Lead and inspire the sales team to deliver exceptional and seamless strategy execution.
Coordinate activities across multiple pillars, organizations, and partners, and act as the lead negotiator for the largest, most strategic deals.
Influence strategic planning efforts within sales, product, consulting, and support pillars to ensure a client-centric approach.
Orchestrate effective alignment and communication between the Strategic Client and personnel.
Understand the Strategic Clients strategy and industry potential, adapting our solutions to provide value and inspire future direction for C-level management.
Continuously improve the Strategic Clients Net Promoter Score.
Gain agreement with the Strategic Client around key work streams aligned with their business transformations and imperatives.
Create a quarterly business review cadence with SCD Sponsors to track progress on focus areas and interactions.
Maintain regular communications with the global sales team and extended account team across all our pillars and divisions.
Facilitate regular progress meetings with key customer executives and sponsors.
Effectively utilize dedicated SCD resources (Business Value Team, Customer Experience Team, Executive Architects) to create a long-term partnership for transformation with Strategic Clients.
Manage escalation issues globally, driving them to closure while maintaining high customer satisfaction.
Develop and execute interaction plans to address executive suite, line of business organizations, and IT needs.
Build trusted relationships with the customer's executive team.
Navigate us to identify, acquire, and coordinate a team of critical resources to address customer needs.
Implement a one face, one strategy for the client.
Drive strategic and tactical planning for the account.
Establish and maintain successful internal governance and regular communications across lines of business to support the client.