Senior Customer Success Manager

As a Senior Customer Success Manager, youll be a go-to person for existing accounts technical engagement side and promote service with various customer stakeholders.

You must deeply be immersed in web technologies, and with significant prior cyber and relationship management experience.

You must possess excellent technical and business communication skills, guiding hands-on cyber security researchers, Application security and incident response managers, to CISOs.

You will be working at fast-paced startup, servicing global enterprise clients worldwide and enjoying a diverse, dynamic culture, building next generation cyber security technology.

Responsibilities:

Work closely with the sales and product teams to successfully onboard and provide increasing value to customers
Build strong relationships with clients and act as their primary point of contact.
Act as a subject matter expert on our products and provide guidance to clients on how to solve existing challenges using technology
Develop and execute customer success plans that align with client goals
Ensure that clients are satisfied with our products and services and act as their advocate within our organization
Help improving products by understanding customers needs and influencing product roadmap.