עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
We are looking for a highly skilled HelpDesk Technician. A key element in this role is having in-depth knowledge of macOS computer systems and common issues to address all user concerns promptly. Success in this role is demonstrated by providing clear technical support and swiftly resolving desktop issues. The position is shift-based.
Responsibilities
Provide technical support to employees.
Provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance.
Troubleshoots computer hardware and software issues and assists with installing computer software and updates.
Physically set up end-user desktop hardware such as workstations, monitors, printers, etc.
Respond to user inquiries and deal with cases from inception to completion.
Manage the help desk call queue to address all requests according to SLA.
Follow standard operating procedures to escalate unresolved issues to the appropriate internal teams.
Manage physical and virtual assets lifecycle using the asset management system.
Assist with employee lifecycle management (onboarding & offboarding duties).
Assists and troubleshoot with Video Conferencing equipment.
Responsibilities
Provide technical support to employees.
Provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance.
Troubleshoots computer hardware and software issues and assists with installing computer software and updates.
Physically set up end-user desktop hardware such as workstations, monitors, printers, etc.
Respond to user inquiries and deal with cases from inception to completion.
Manage the help desk call queue to address all requests according to SLA.
Follow standard operating procedures to escalate unresolved issues to the appropriate internal teams.
Manage physical and virtual assets lifecycle using the asset management system.
Assist with employee lifecycle management (onboarding & offboarding duties).
Assists and troubleshoot with Video Conferencing equipment.
Requirements:
2+ years of proven working experience in technical support, IT support, or as a technical engineer or in a similar role - a must
At least 2 years of experience with user support in a macOS environment
Proven experience in user support and Helpdesk operations - a must
Good Problem-solving skills - a must
Exceptional written and verbal communication skills in English and Hebrew - a must
A love of (and ability) to solve problems & challenges - a must
Good understanding of computer systems, mobile devices, and other tech products - a must
People-oriented and cool-tempered
Able to learn and adapt quickly in a fast-paced start-up environment.
2+ years of proven working experience in technical support, IT support, or as a technical engineer or in a similar role - a must
At least 2 years of experience with user support in a macOS environment
Proven experience in user support and Helpdesk operations - a must
Good Problem-solving skills - a must
Exceptional written and verbal communication skills in English and Hebrew - a must
A love of (and ability) to solve problems & challenges - a must
Good understanding of computer systems, mobile devices, and other tech products - a must
People-oriented and cool-tempered
Able to learn and adapt quickly in a fast-paced start-up environment.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
משרות נוספות מומלצות עבורך
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לאגף טכנולוגיות מידע דרוש.ה נציג.ת תמיכה טכנית Help desk
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שדרות
המכללה האקדמית ספיר
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מיישם.ת מערכות מידע אלקטרוניות
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קרית ים
רפאל
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תומכ/ת Help Desk
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ירושלים
Ness
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טכנאי /ת ציוד מחשבים רמה ב' למשרד ממשלתי בתל אביב + שטח
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תל אביב - יפו
אוקטלי אינטגרציה בע"מ
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טכנאי /ת IT לחברת אנרגיה ברמת גן
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רמת גן
אלגרונט
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Help desk לארגון מוביל בהרצליה
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רעננה
דטה קיוב
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רמת גן
בוקר
