Customer Success Manager US Region

Required Customer Success Manager US Region
Mat Leave Replacement
About Us
We create solutions that empower IP businesses to collaborate with global partners in a way that creates the results they desire. Our vision is to create an industry in which IP professionals have all the information they need to build successful relationships with their partners, globally. We continuously strive to enhance the quality of our offerings to exceed customers expectations.
Location:
We are located in the brand-new Azrieli Office building in Modiin, right next to the Azrieli Mall and just steps away from the train station!
What you will be doing:
As the main contact for our key customers, your role is crucial in building lasting partnerships. You'll focus on nurturing relationships, addressing concerns, and finding solutions to meet their needs. Your job includes meeting revenue targets by exploring opportunities for additional sales. You'll work closely with internal teams and outside partners to ensure our customers are well taken care of. By keeping an eye on potential issues and using data to understand customer behavior, you'll help us provide excellent service. Additionally, you'll keep track of agreements and customers satisfaction to make sure everything runs smoothly.
Who are you?
You're driven by a passion for customer success and take pride in delighting customers. You excel in communication, collaborate well with diverse teams, and manage your workload with ease, even under pressure. You are analytical and have high attention to detail. You anticipate challenges and proactively develop solutions to ensure a seamless customer experience. Additionally, you possess a proactive approach to customer acquisition, actively seeking out new opportunities and driving sales initiatives.
Key Roles and Responsibilities
Serve as the main point of contact for strategic customers, building and strengthening long-term partnerships.
Understand customer pain points, drive solutions, and advocate for their needs to ensure a seamless customer experience.
Accountable for achieving revenue goals, including identifying cross-sell and up-sell opportunities.
Collaborate with internal departments, external associates, and partners to enhance the customer experience.
Proactively identify account risks and opportunities, and develop action plans to address them.
Collect and analyze customer data to drive outcomes and track key metrics like deliverables, revenue, and customer satisfaction.