עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
We're looking for a Customer Success Manager to join our CS Team in TLV.
What you'll do:
Own the relationship with our Cyber's enterprise customers by establishing, strengthening and managing the relationship.
Act as the advocate of customers, own the response to their needs and requests with various teams (Product, Sales, Engineering & Marketing) to ensure that the customers getting the maximum value from using.
Train and teach customers how to get the most out of the Cyber risk management platform and customizing accordingly thus delivering a return on investment for our customers
Troubleshoot technical issues raised by customers, communicating and collaborating - where needed - with the engineering and product teams to resolve them.
Use analytics tools to constantly gauge customers levels of engagement with the product and provide feedback to other teams regarding product and service improvements
Manage all customers action items, including problems, requests, and questions by prioritizing and communicate accordingly
What you'll do:
Own the relationship with our Cyber's enterprise customers by establishing, strengthening and managing the relationship.
Act as the advocate of customers, own the response to their needs and requests with various teams (Product, Sales, Engineering & Marketing) to ensure that the customers getting the maximum value from using.
Train and teach customers how to get the most out of the Cyber risk management platform and customizing accordingly thus delivering a return on investment for our customers
Troubleshoot technical issues raised by customers, communicating and collaborating - where needed - with the engineering and product teams to resolve them.
Use analytics tools to constantly gauge customers levels of engagement with the product and provide feedback to other teams regarding product and service improvements
Manage all customers action items, including problems, requests, and questions by prioritizing and communicate accordingly
Requirements:
Beyond all, you are a great communicator with strong interpersonal, organization, and prioritization skills
At least 2-3 years of experience as a Customer Success Professional from a SaaS, B2B tech organization.
Proven technical background, ideally within the Security industry whether within the Customer Success department or across Support/Engineering
An eagerness to be part of a team that constantly collaborates pushes to find creative solutions and supports
A keen eye for details, staying extremely organized and managing numerous projects/customers at once
A strong customer-centric advocate with proven success managing large, Enterprise customers both technically and nontechnically
Beyond all, you are a great communicator with strong interpersonal, organization, and prioritization skills
At least 2-3 years of experience as a Customer Success Professional from a SaaS, B2B tech organization.
Proven technical background, ideally within the Security industry whether within the Customer Success department or across Support/Engineering
An eagerness to be part of a team that constantly collaborates pushes to find creative solutions and supports
A keen eye for details, staying extremely organized and managing numerous projects/customers at once
A strong customer-centric advocate with proven success managing large, Enterprise customers both technically and nontechnically
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
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