Program Design & Implementation Manager

a market leader in digital patient support services, using AI and personalization tools to help patients cope with complex challenges. We are looking for a Program Design & Implementation Manager to join a dynamic and fast-paced environment and work with cross-functional teams to design programs that deliver the companys vision and strategy and meet our clients goals.

By implementing technology and best practices, the Implementation Manager will be able to influence patients lives and provide them with the best support throughout their journey.

As a Program Design & Implementation manager, you will be responsible for the full ideation and implementation cycle of digital patient support programs. You will start by gaining a deep understanding of the patients challenges and needs before and during their treatment. You will map business challenges and goals. You will define product requirements and lead the solution design to best support patients with the digital platform and tools that develops. You will do so by working closely with internal stakeholders (Partner Success Managers, Product Managers, UX Designers, Behavioral Insights, and content experts) as well as with customers and partners from the Healthcare Industry. You will be at the intersection between the business, customers, product, and technology.

What You Will Do:
Manage the end-to-end process for customer program implementation. Everything from mapping the customer needs and performing research to using platform to create optimized solutions for clients, reviewing the solutions with the client and getting feedback, preparing materials for legal review, and finally launching a full working program on time.
Understand the project scope, lead, and collaborate with all stakeholders (PS, sales, product management, development, quality assurance, support, operations, infrastructure, as well as external partners and their customers) during the implementation process.
Define and design high-level use cases on complex solutions that best address partner/customers needs and gain customer acceptance by conceptualizing product development improvements.
Work closely with the Partners Success team to provide status updates regularly.
Where necessary, escalate project risks and issues and coordinate mitigation plans.
Assist with training partners and onboarding new customers.
Our office is located in downtown Haifa, a walking distance from the train station, and were working hybrid