IT Support Engineer

We're looking for an experienced IT Support Engineer to join our EMEA team in Tel Aviv. Youll be providing onsite support at our office as well as remote assistance for the wider EMEA region.
Your main tasks will involve resolving technical issues, performing installations, upgrades, repairs, and backups, ensuring smooth tech operations daily.
Your Opportunity:
Provide Technical Support: Answer queries from staff in person, over the phone, or through our ticketing system on all company-supported applications
Troubleshoot IT Issues: Diagnose and resolve problems with computers, telephony, and network systems
Onboarding and User Management: Conduct IT onboarding for new hires, create/manage user accounts, and ensure configurations meet departmental needs
Equipment Provisioning: Set up and configure equipment for new staff across EMEA, including provisioning and verifying with Hiring Managers
Resolve Compliance Tickets: Address vulnerability and non-compliance issues directly with end users
Documentation & Escalation: Document solutions for future reference. and route complex issues to relevant IT teams when necessary
Communication & Follow-Up: Keep users informed throughout the issue resolution process with clear communication
After-Hours Support: Participate in an on-call rotation to provide after-hours support as needed
Asset Management: Manage the local inventory of IT hardware