it Support Engineer

the company is the leading pure-play cloud-native security company, protecting modern applications across containers, kubernetes, serverless, and cloud environments.we're looking for a proactive and customer-focused it Support Engineer to join our global it team and help deliver an exceptional technology experience for employees across our global hybrid organization.this is an excellent opportunity for someone early in their it career who enjoys solving technical problems, supporting end users, and working with modern enterprise technologies including microsoft 365, intune, entra id, windows, and macos.if you're passionate about technology, love helping people, and are eager to grow within a global cybersecurity company, we'd love to meet you.what you will own prepare, configure, and deploy windows and macos laptops for new employees support employee onboarding and offboarding, ensuring a seamless it experience provide first-line Technical Support for hardware, software, micrדרישות:2+ years of experience in it support, Help desk, desktop support, or a similar technical role hands-on experience supporting windows and macos experience configuring laptops, installing software, and troubleshooting end-user issues familiarity with microsoft 365, outlook, teams, onedrive, and SharePoint basic knowledge of networking fundamentals (tcp/ip, dns, dhcp, wi-fi, vpn) familiarity with microsoft intune, entra id, or active directory is a strong advantage understanding of endpoint security, antivirus solutions, software updates, and device management strong customer-service mindset with excellent communication skills in english organized, detail-oriented, and eager to learn new technologies ability to prioritize multiple requests while delivering a great Employee Experience nice to have experience supporting hybrid or global organizations familiarity with itsm platforms such as jira service management, servicenow, zendesk, or freshservice experience with crowds