עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
תפקיד פלוס- אדקו ת"א
- תל אביב - יפו
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תפקיד פלוס- אדקו ת"א
- תל אביב - יפו
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מלאה
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A global IT services and digital solutions provider is in search of a Service Desk Technician
Your responsibilities will include:
Monitoring and Incident Management:
Observe and report Incidents within SLA (Service Level Agreement).
Follow the escalation process for critical incidents.
Be attentive and vigilant in observing incidents through various monitoring tools.
Handle multiple support tickets simultaneously.
Provide Desktop Support and helpdesk Support.
Customer Service:
Complete call notes and reports, updating them in the CRM (Customer Relationship Management)
system.
Handle and resolve customer complaints, from product sales to service problems.
Process forms, orders, and applications requested by customers.
Identify and escalate priority issues, reporting to high-level management.
Follow up on complicated customer calls as required.
Your responsibilities will include:
Monitoring and Incident Management:
Observe and report Incidents within SLA (Service Level Agreement).
Follow the escalation process for critical incidents.
Be attentive and vigilant in observing incidents through various monitoring tools.
Handle multiple support tickets simultaneously.
Provide Desktop Support and helpdesk Support.
Customer Service:
Complete call notes and reports, updating them in the CRM (Customer Relationship Management)
system.
Handle and resolve customer complaints, from product sales to service problems.
Process forms, orders, and applications requested by customers.
Identify and escalate priority issues, reporting to high-level management.
Follow up on complicated customer calls as required.
Requirements:
2 years experience of call-based support.
Good email etiquette, with knowledge of using Outlook.
Knowledge of IT environment support (Desktops, Laptops, Printers).
Handle IT Incidents and Tickets.
Adequate customer handling skills over the phone and onsite.
Experience in IT support desk tools will be an added advantage.
Troubleshoot IT environment remotely with software.
Basic understanding of how enterprise IT, Windows, and Linux environments work.
Observe and alert threshold violations.
2 years experience of call-based support.
Good email etiquette, with knowledge of using Outlook.
Knowledge of IT environment support (Desktops, Laptops, Printers).
Handle IT Incidents and Tickets.
Adequate customer handling skills over the phone and onsite.
Experience in IT support desk tools will be an added advantage.
Troubleshoot IT environment remotely with software.
Basic understanding of how enterprise IT, Windows, and Linux environments work.
Observe and alert threshold violations.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
רמת גן
בוקר
7 חודשים
