Agency Account Manager

This is where the creative arts meet technology. If theres one thing we all have in common, its a love of music and film, which is why we build innovative products to help global brands and individual creators make amazing videos. We do this by giving them the best music, footage, sound effects, and templates around. We also revolutionized the industry with a radical new music licensing model that has since become the global standard. We are now the go-to platform for over 26M users worldwide. They range from top-tier global brands like Google, Apple, Amazon, Microsoft, and Calvin Klein to social creators, video editors, and more. Our products:
* An all-in-one platform for video creation, including high-quality and curated royalty-free music, SFX, footage, templates, plugins, and more.
* Motion Array: the ultimate destination for creators, including high-quality video templates by the worlds top motion designers, presets, plugins, music, SFX, stock footage, graphics for design, motion graphics, and stock photos. Were growing fast and looking for an inspirational Agency Account Manager to join our new Enterprise Account Management team. Were searching for candidates who embrace challenges, are eager to learn, and are passionate about succeeding. The Account Management team was recently launched, and so in addition to a positive attitude, were looking for great people who are hands-on, and keen to make an impact - both when working with clients, and our leadership team, to help to build best-in-class practices. The role requires team players who create long-term, trusting relationships which both deliver value and happy clients, who will be delighted to retain and grow their business with us. Wake up for this:
* Managing a portfolio of assigned accounts
* Proactively leading all client renewal and upsell activities
* Develop trusted advisor relationships with key accounts, customer stakeholders
* Showcase our value proposition aligned to the clients creative business needs
* Keep regular customer engagement and touchpoints to gain feedback and check-in
* Accountable for performance forecasts for renewals and upsells
* Maintain an accurate CRM and individual pipelines
* Collaborate with sales teams to ensure smooth handovers and a great client experience
* Handle technical or commercial challenges and escalation processes
* Work with our Content teams to deliver added value to clients wherever possible.