Client Success Manager

we are a leading global digital advertising technology company and agency. We specialize in machine learning and artificial intelligence (AI) technologies to help clients and digital agencies worldwide optimize their paid marketing campaigns.

Our suite of SaaS products, our Marketing Cloud, provides digital advertisers with smart algorithm-powered automation tools, reporting, and analytics to improve online advertising effectiveness, maximize return on advertising investment, and scale-up their digital campaigns.

With our headquarters in Tel Aviv and global offices in Melbourne, Toronto, Hong Kong, and Shanghai, we are a truly global company at a very exciting juncture. Our Tel Aviv office offers an incredible buzz, annual trips abroad, team events, personal development opportunities, and performance media education as some of the perks of working with us.

About the Role
We are seeking a Client Success Manager to join our Elite team. In this role, you will play a pivotal role in ensuring the success of our clients across a diverse range of industries.

Work closely with clients to understand their unique needs, provide strategic guidance, and drive positive outcomes.

What You'll Be Doing
Client Relationship Management:

Build and maintain strong relationships with key client stakeholders.
Serve as a trusted advisor, providing strategic guidance and support.
Proactively identify and address client needs and challenges.
Conduct regular business reviews to assess performance and identify growth opportunities.
Conduct regular performance presentation meetings with clients, showcasing results, insights, and future plans.
Continuously develop your skills and knowledge in digital marketing, client success, and industry trends.
Communication & Collaboration:

Develop and execute client success plans along with Industry Team Lead, tailored to each client's specific needs and goals.
Gain an in-depth understanding of each client's industry, business model, and target audience.
Convey and implement strategies and tactics to achieve client objectives.
Monitor client performance and proactively identify opportunities for improvement.
Utilize data analysis tools to track campaign performance, identify trends, optimize strategies, and deliver actionable insights to clients.
Prepare insightful reports and presentations to communicate findings to clients.
Collaborate with internal teams to ensure seamless campaign execution.
Communication & Collaboration:

Maintain open and transparent communication with clients.
Effectively communicate complex ideas and strategies in a clear and concise manner.
Collaborate closely with internal teams (E-commerce, Lead Generation, etc.) to ensure client success.
Proactively address and resolve client challenges, leveraging them into opportunities for growth.