IT SPECIALIST AND SUPPORT

We are looking for an IT Specialist & Support to manage our IT infrastructure and provide top-notch technical support to our team. In this role, youll be essential in maintaining our technology systems, supporting end-users, and ensuring a secure and efficient IT environment.
As part of your role, you will:
Help Desk Support: Provide first-line technical support to employees, addressing hardware, software, and network issues. Manage and resolve IT tickets efficiently.
Onboarding & Equipment Management: Install, configure, and troubleshoot end-user devices, software, and peripherals, including conference rooms and other office equipment. Ensure smooth onboarding for new employees.
Security Enforcement: Implement and enforce the companys security policies across all devices and users, ensuring compliance and security integrity.
Technical Assistance: Respond to technical support requests in person, via ticketing systems, or over the phone, delivering timely and effective solutions.
System & Network Troubleshooting: Diagnose and resolve system and network problems, including hardware and software faults.
Documentation: Maintain and update internal IT procedures, ensuring accurate records of all technical processes.
Equipment Maintenance: Configure and maintain all technical equipment, including computers, printers, and back-office systems.
User & Permission Management: Manage users and permissions in platforms like Active Directory, Azure AD 365, Slack. Address hardware, software, and network-related issues promptly.
IT Project Initiatives: Lead and participate in IT projects aimed at improving the efficiency and smooth functioning of employees, ensuring alignment with business objectives.
Continuous Improvement: Stay updated on industry trends and advancements to recommend and implement improvements in IT systems.