Local IT Support

This is a great opportunity as a Service Desk Analyst (Local IT Support) to provide hands-on technical support, ensuring smooth operations and addressing challenges with efficiency and expertise. You will deliver exceptional, consistent customer service across the organization, leaving a lasting impact on both employees and executives. In this role, you'll be part of a premium service team catering to high-profile events and executive support.

What the Role Offers

Deploy and recover desktops, laptops, and order IT equipment and peripherals to ensure smooth operational functionality.
Manage problems and issues from start to finish, ensuring efficient resolution and continuity of service.
Prepare and catalog equipment for shipping and receiving, maintaining accurate records of on-hand equipment to avoid shortages.
Support project tasks and service tickets, ensuring timely completion and resource allocation for successful outcomes.
Deliver clear, concise support documentation and identify areas for improvement, recommending solutions to enhance productivity.
Provide VIP-level customer support for executives, ensuring their IT needs are addressed quickly and efficiently.
Process user account creation, modifications, and terminations across various systems, maintaining secure and accurate user management.