Scale Customer Success Manager

We are looking for a dynamic, high-performing team player who thrives in fast-paced environments to join our Customer success team.
If you are experienced with online marketing solutions, enjoy communicating, helping others and providing long-term solutions to your customers, then this is the role for you.
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their marketing goals. By being experts of the platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.
This is a new CSM role within our
focusing on scalability. Scale CSMs work with customers either in 1:1 engagements for high touch objectives, or by running 1 to many (1:N) success programs to impact target customer groups. We use robust customer data to help to identify ways we can deliver increased value through broader and more mature use of our products.
Responsibilities:
Identify, design and achieve the customer's goals in a short-term relationship
Act as a consultant when it comes to analytics, and grow clients usage of the platform
Work closely with our developers and technical teams to ensure customer satisfaction.
Contribute ideas and practical solutions to ensure customers contentment.
Continuous improve and actively contribute to the processes and procedures of the team
Represent the voice of the customer and influence product development roadmap