Customer Success

A leading technology solutions provider for restaurants, located in Tel Aviv-Yafo. Our comprehensive suite of products is designed to maximize efficiency, enhance customer experiences, and optimize table utilization for restaurants. With a proven record of success, collaborates with over 1000 restaurants and has driven an impressive 3.2 million average monthly diners to our partners. Our passionate team of professionals, including tech minds and industry experts, is dedicated to reshaping restaurant operations, success, and innovation on a global scale.
We have an exciting opportunity for you to join our growing team!
We are looking for people with aspiration to provide service beyond excellent in combination with experience in the restaurant industry to join our Customer Success team.
looking for a Customer Success to work closely with a selection of our Top Enterprise clients. The ideal candidate will have a background in  in the restaurant industry, customer success, and enjoy working directly with clients to help solve business problems, maximize efficiency and provide data -driven outcomes. This role will also serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for Solutions based on software knowledge and experience while maintaining strong client relationships.. 
The CS's ability to create relationships with clients, and help them extract real business value using our solutions is essential to keeping Customer engagement.
This is a full-time position in Tel Aviv, and you can send your CV to Your role as part of the Customer Success Team means your daily responsibilities may include:
Being the primary point of contact for all users on the account, responsible for identifying the clients pain points and defining client success
Responsible for onboarding, training, boosting engagement, and Ongoing service
Act as a trusted partner and advisor to the client, providing guidance and support throughout our journey and partnership.
Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience.
Ensure our clients are engaged with the platform, taking action based on our data -driven insights and understanding the value it brings them towards achieving their business goals.
Support in uncovering and identifying upsell opportunities during the customers lifecycle.
Develop strong subject matter expertise