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מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

Customer Success Manager - IT Software

Experis Software

פתח תקווה

Customer Success Manager - IT Software

Experis Software

פתח תקווה
מלאה

A pleasant, successful company in the IT field is seeking for a Technical savvy Customer Success Manager.

Responsibilities
Install the software and configure the technology to meet customer requirements
Set up a project management framework and manage implementation from the companys side
Drive Customer Adoption educating, coaching, and guiding administrators, users, and executive stakeholder
Advise on the company integration with ITIL and/or DevOps processes
Observe and improve training, tools, documentation, information, and global processes for its Global Solutions team
Work with the companys subject matter to organize and create best practices that improve the organizations performance
Maintain a high level of expertise by staying current in relevant technology, tools, and application.

Requirements:
Technically savvy with both legacy and modern technologies. Previous experience with learning or using IT technologies, including Cloud - Must
Previous knowledge and experience in ITIL and DevOps frameworks - Must
Experience in creating documentation
Experience with onboarding new customers onsite or virtually.
Experience working with enterprise customers to drive adoption.
Experience or working knowledge and understanding of Change Management procedure
English at a native language level - Must
Experience of working in small organization
Have great attention to details

This position is open to all candidates.