Customer Experience Manager

Customer Experience Manager
Are you ready to shape the future of customer experience with innovative solutions? Were looking for a service-oriented, tech-savvy professional to enhance our customer experience and support.
 
About High Lander
High Lander provides drone fleet and uncrewed traffic management software solutions to clients around the world. Our platforms empower people to take full advantage of drone technology, while providing authorities with the tools they need to maintain safety in the sky.
 
Responsibilities
 Speak with High Lander customers on a daily basis, communicate via channels such as phone calls, 
  email and support tickets.
 Provide comprehensive product support and assist customers with inquiries and troubleshooting.
 Develop and deliver training to improve product knowledge.
 Accountable for the end-to-end implementation of the systems, including client process integrations?.??????
 Gather customer feedback and collaborate with our Product and Dev teams to help deliver an exceptional experience to our customers.
 Developing, documenting, and maintaining standard operating procedures, best practices, and customer service guidelines.
 Be part of the Israel National Drone Initiative team, operate the systems during flight weeks, conduct tests and experiments to improve our products.