Customer Success Manager

We are looking for a self-motivated and proactive Customer Success Manager with experience managing several accounts.

The ideal candidate is a relationship builder, a people person, and has experience managing multiple stakeholders.

This role oversees the lifecycle of customers from onboarding to renewal. As a Customer Success Manager, youll act as a trusted partner to our customers, transforming their use of into tangible business value.

What youll do
Build relationships with decision-makers and economic buyers to uncover business needs and priorities to establish a succession plan for your accounts
Serve as the trusted point of contact for customers throughout the lifecycle, beginning from the point of sale and extending through onboarding, business reviews, project success, and renewals
Collaborate with the Sales team in strategizing your accounts growth
Proactively engage each account to identify risks and to ensure that every functionality and offering is being leveraged, maximizing the value of each subscription.
Develop and maintain strong relationships at all levels within the customer organization.
Execute Business Reviews, training, check-in calls, and feature implementation
Assess client health and develop strategies to mitigate churn with proactive health plans
Define timelines, milestones, and success criteria, while ensuring that they are successfully achieved
Partner with engineering teams in architecting and orchestrating customer requests
Working closely with Engineering, product management, customer support, and sales teams
Establish and maintain relationships with key stakeholders to promote internal advocacy