Help desk and IT system

Join Us. Make Your Imprint. An insurance technology company solving the toughest challenges faced by insurance brokers, agencies, MGAs and coverholders. Our innovative, data -driven insurance software platform allows users to manage the entire policy life cycle across all lines of business, using data to inform every business decision, cross-sell and up-sell.
Whats the Job?
We are seeking an experienced Help desk and IT system to oversee our IT infrastructure and provide hands-on Help desk support for our main office of ~200 employees. This role combines IT administration with day-to-day Technical Support in a multi-platform environment utilizing cloud-based SaaS solutions.
What Youll Do Help desk Support: Provide first-line Technical Support for the office, troubleshoot hardware, software, and network issues. Manage and resolve IT tickets in a timely manner using Atlassian's Jira. IT Infrastructure administration: Oversee and maintain company IT systems, develop and implement IT policies and procedures. Projects: Execute IT projects to improve infrastructure and productivity, evaluate and implement new technologies as needed, ensure smooth integration between various SaaS platforms. Security and Compliance: Ensure IT systems comply with industry standards and regulations, Implement and maintain cybersecurity measures across all platforms and cloud services.
The Way We Originate | We Collaborate | We Step Up | We Evolve | We Make an Imprint We hire people, not just skills. We encourage you to apply if you think this role is a great fit for you, even if you dont meet 100% of the requirements. An equal opportunity employer. We believe that diversity is integral to our success, and we are proud of and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law.