עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
We are seeking for CSM with experience in supporting government/public sector solutions
In this position, you will:
Success Plans: Develop and execute comprehensive success plans tailored to customer objectives, metrics, and timelines.
Executive Reviews: Lead executive business reviews with key stakeholders, reviewing past performance and setting future goals.
Workshops and Training: Conduct workshops to understand customer operations and recommend tailored solutions.
Platform Expertise: Deeply understand and communicate the benefits of our product offerings to various public sector entities.
Customer Relationship Management: Build and maintain strong relationships with executives and end-users, advocating for customer needs within our organization.
Feedback Collection: Gather customer feedback through surveys and Voice of the Customer initiatives, sharing insights with product, R&D, marketing, and sales teams.
Metrics and Trends: Monitor customer health using data-driven insights, identifying risks and opportunities for growth.
Compliance and Security: Maintain necessary security clearances and stay informed about relevant regulations and compliance requirements.
In this position, you will:
Success Plans: Develop and execute comprehensive success plans tailored to customer objectives, metrics, and timelines.
Executive Reviews: Lead executive business reviews with key stakeholders, reviewing past performance and setting future goals.
Workshops and Training: Conduct workshops to understand customer operations and recommend tailored solutions.
Platform Expertise: Deeply understand and communicate the benefits of our product offerings to various public sector entities.
Customer Relationship Management: Build and maintain strong relationships with executives and end-users, advocating for customer needs within our organization.
Feedback Collection: Gather customer feedback through surveys and Voice of the Customer initiatives, sharing insights with product, R&D, marketing, and sales teams.
Metrics and Trends: Monitor customer health using data-driven insights, identifying risks and opportunities for growth.
Compliance and Security: Maintain necessary security clearances and stay informed about relevant regulations and compliance requirements.
Requirements:
Experience: 5+ years in customer success or account management, with experience in supporting government/public sector solutions.( National security, national intelligence, or law enforcement agencies)
Technical Acumen: Proven experience with both SaaS and on-premises solutions, capable of explaining complex concepts to various stakeholders.
Communication Skills: Exceptional verbal and written communication skills. Hebrew Native level - MUST English High/Professional level
Problem-Solving Skills: Ability to solve complex problems and offer creative solutions.
Ability to travel abroad (2-3 times per quarter)
Ideal Candidate:
Strong background in managing high-profile government accounts
Strategic thinker focused on long-term success
Resilient and adaptable in a high-pressure environment
Passionate about advocating for customer needs
Keen interest in national security, national intelligence, and law enforcement missions
Experience: 5+ years in customer success or account management, with experience in supporting government/public sector solutions.( National security, national intelligence, or law enforcement agencies)
Technical Acumen: Proven experience with both SaaS and on-premises solutions, capable of explaining complex concepts to various stakeholders.
Communication Skills: Exceptional verbal and written communication skills. Hebrew Native level - MUST English High/Professional level
Problem-Solving Skills: Ability to solve complex problems and offer creative solutions.
Ability to travel abroad (2-3 times per quarter)
Ideal Candidate:
Strong background in managing high-profile government accounts
Strategic thinker focused on long-term success
Resilient and adaptable in a high-pressure environment
Passionate about advocating for customer needs
Keen interest in national security, national intelligence, and law enforcement missions
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
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