Tier 2 Support Engineer (Linux)

Fluent Technologies is a leading system integrator and hosting provider specializing in ultra-low-latency strategy and market data solutions for the financial industry. Our dynamic team drives our ability to deliver unified communications and cutting-edge technology for tier-1 financial institutions. Learn more about us at www.fluenttech.net.

Position Overview:

As a Tier 2 Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects.

Responsibilities:

Take ownership of technical issues and provide tier 2 support for major financial clients.
Handle complex troubleshooting, investigations and debugging, particularly in Fluent code.
Implement configuration modifications and thoroughly document troubleshooting and resolution steps.

Desired Skills & Experience:

At least 5 years of proven experience as technical support engineer (Tier 2 or Tier 3).
Knowledge of scripting languages such as Python and Bash.
Strong understanding of Linux systems, including log analysis, regular expressions, and process management.
Troubleshoot complex technical issues and manage escalation to keep track of ongoing issues.
Understanding of networking principles, including telnet and TCP/IP.
Collaborate with cross-functional teams such as R&D, Integration, PM

Advantage:

Experience as an Integration production environment is preferred.
Experience in quality assurance (QA).
Background in finance.
Familiarity with Jira and ServiceNow.
Excellent verbal and written communication skills in English