IT Tech Lead

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed.

We are seeking an enthusiastic, collaborative, and highly motivated Hands-On IT tech Lead to join our company. The ideal candidate thrives in a fast-paced environment and welcomes new challenges every day.
The IT tech Lead will report directly to the security & compliance and IT manager and will be managing Optimove's IT systems and provide global IT support. In addition, they'll be responsible for implementing and enforcing information technology/security policies and tools per Optimove's standards and managing inventory and licensing.

Responsibilities:
Support end users with patience and professionalism, ensuring a helpful and service-minded approach.
Tech lead IT staff by training and coaching IT specialists.
Manage information technology and computer systems, track, research, evaluate, and maintain hardware and software inventory.
Maintain essential IT operations, including operating systems, asset management tools, applications, email systems, laptops, meeting rooms, software, and hardware.
Design, develop, implement, and coordinate systems, policies, standards, and procedures.
Handle business-critical IT tasks and systems administration.
Act in alignment with user needs and system functionality to contribute to organizational policy.
Identify problematic areas and implement strategic solutions in time.
Lead projects, methodologies, and key responsibilities within a larger business initiative.

Requirements:
At least 3 years of hands-on experience in a global IT department, preferably in a lead role.
Security-oriented and has a good understanding of security and compliance, like SOC2 and ISO27001.
Proven experience with IDP, MDM, VPN, EDR, SaaS management, mail/web filtering, and cloud service providers.
Solid understanding of protocols: DMARC, DKIM, SPF, TCP/IP, DNS, DHCP.
Familiar with frameworks like ITIL, COBIT – advantage.
Familiar with GCP, Snowflake, and Wiz – advantage.
Related Certifications – advantage.
Fluent English.