IT Tech Lead

Description:

Great IT and security work means nobody notices the bugs because you already squashed them. From cloud engineers to IT operations managers, our team combines technical expertise with a deep respect for what's at stake. So if you're proactive and precise under pressure, the Fiverr Cyber, IT and MIS team might be the right place for you.

We are looking for a IT Tech Lead Engineer to own and evolve our modern, cloud-first workplace infrastructure. This role is highly SaaS-active, focusing heavily on identity lifecycle automation and automated endpoint management. You pair deep infrastructure skills with an AI-forward mindset, actively leveraging AI tools to automate operations, optimize internal workflows, and secure our fully digital environment.

• Identity & Access Management: Own Okta as our primary IdP. Architect and automate complex identity lifecycles, directory integrations, and context-aware adaptive MFA policies.
• Endpoint Management (MDM): Design and manage our enterprise Apple ecosystem using Jamf Pro. Optimize zero-touch deployment (Apple Business Manager), patch management, and security configurations.
• SaaS & Cloud Operations: Act as the primary administrator for our core SaaS stack. Integrate systems via APIs, webhooks, and automated workflows.
• AI Integration & Automation: Implement AI-driven operations (AIOps) for smart monitoring, predictive analytics, and low-code/no-code automated IT support workflows.
• Security & Compliance: Lead the technical execution of security roadmaps, actively driving initiatives to meet and exceed annual compliance targets. Partner with security to enforce zero-trust architecture, manage vulnerability patching, and pull automated evidence for compliance audits (SOC2/ISO 27001).

• 6+ years in systems engineering, modern IT infrastructure, or DevOps.
• Identity Expert: Deep, hands-on administration experience with Okta (advanced lifecycle management, API integrations, and SAML/OIDC configuration).
• MDM Expert: Advanced engineering experience with Jamf Pro (building configuration profiles, managing extension attributes, and scripting policy deployments).
• AI Literacy: Proven track record of using AI tools (e.g., Copilots, LLM APIs) to accelerate scripting or optimize IT workflows.
• Automation: Highly proficient in scripting (Python, Bash, or PowerShell) and using SaaS integration platforms (e.g., Okta Workflows, Workato).
• A "SaaS-first" mindset that favors API integration and automation over manual configuration.
• Strong troubleshooting skills and the ability to explain complex technical architecture simply.