עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
As our new Senior Knowledge Base Content Writer, you'll play a key role in creating genuinely useful help center content for our SMB users.
Creating knowledge-based content involves managing content structures, identifying user pain points, and collaborating closely with the product team. You'll need to have an excellent grasp of product flows, be able to read Figma files and product specs and work alongside our Customer Service and Success teams and other marketing writers.
Your responsibilities will include explaining complex product features in a straightforward manner, handling short feature request articles, documenting known issues, and writing longer informational articles that incorporate GIFs, screenshots, and images. You'll ensure our users can easily understand and utilize features.
If you have a talent for making complex information easy to understand and enjoy working collaboratively, we'd love to have you join our team. Help us enhance the user experience for small businesses by creating an accessible and valuable knowledge base.
Creating knowledge-based content involves managing content structures, identifying user pain points, and collaborating closely with the product team. You'll need to have an excellent grasp of product flows, be able to read Figma files and product specs and work alongside our Customer Service and Success teams and other marketing writers.
Your responsibilities will include explaining complex product features in a straightforward manner, handling short feature request articles, documenting known issues, and writing longer informational articles that incorporate GIFs, screenshots, and images. You'll ensure our users can easily understand and utilize features.
If you have a talent for making complex information easy to understand and enjoy working collaboratively, we'd love to have you join our team. Help us enhance the user experience for small businesses by creating an accessible and valuable knowledge base.
Requirements:
5 years of experience working as a knowledge base writer, technical writer or any long-form text creator, preferably using ZenDesk Guide.
Native English speaker with strong writing and editing skills and an emphasis on clarity and simplicity.
Can write everything the help center requires, including help widget text and long-form articles.
Experience working with Figma and Jira.
Bonus points:
Proven experience working with any knowledge base (such as Zendesk, Intercom, etc.).
Samples of 3 long-form content pieces that show your apparent, eye-level storytelling abilities.
5 years of experience working as a knowledge base writer, technical writer or any long-form text creator, preferably using ZenDesk Guide.
Native English speaker with strong writing and editing skills and an emphasis on clarity and simplicity.
Can write everything the help center requires, including help widget text and long-form articles.
Experience working with Figma and Jira.
Bonus points:
Proven experience working with any knowledge base (such as Zendesk, Intercom, etc.).
Samples of 3 long-form content pieces that show your apparent, eye-level storytelling abilities.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
תל אביב - יפו
ערב
3 חודשים
