'We are looking for a Technical Learning Designer to join our fast-growing Customer Training team. In this role, you will have the opportunity to design and develop a world-class customer training.

You will develop new product training deliverables (self-paced, online, and in-person), work closely with our community, customers and partners, build value-driven learning programs and guidance throughout their journey. , you will be working closely with professional service teams, solution experts, marketing, customer success, and product managers.

If you love working with brilliant people, being part of an energetic team, changing the world of software and youve got the technical skills, you might be the perfect Frog to join our Swamp! Come and help us to continue to lead the rapidly evolving space of DevOps!

As a Technical Learning Designer you will...
Design and Develop learning deliverables which address business needs and learning objectives for technical products
Develop best in class customer facing training solutions (E-learning, micro learning, video, podcasts, webinars) for platform
Design customer training programs for new training offerings, including self-paced training, certification programs, and post-onboarding training to meet customers needs and challenges in the DevOps ever changing landscape
Lead end to end customer training projects to increase product adoption, from needs analysis to full implementation
Collaborate with SMEs to gather content and translate complex concepts into clear, interactive learning materials
Establish and maintain relationships with cross-functional stakeholders such as - Solution Engineers, Professional Services, Marketing and Product teams to drive new training courses and update existing content
Deliver training for customers (enrollment, registration, virtual labs, technical setup, account/contact management, feedback)
Content management via Learning Management System (LMS) per project
Monitor metrics to gauge the effectiveness of customer training programs