Junior Help Desk \ Service desk technician

We are looking for a Jr. Service desk technician/ Helpdesk
This person will manage the performance of services to users and ensure that service levels are achieved & ensure that customer expectations are met or exceeded.
Responsibilities
Serve as the first point of contact for end users seeking technical assistance over the phone, email or ticketing system.
Perform remote and on-site troubleshooting and for end users all over the world.
Ultimate responsibility for ownership of all customer incidents or service requests logged.
Be responsible for the day-to-day operation to provide excellent service to our employees.
Responsible for tracking incidents to conclusion and in line with SLAs and quality standards.
Hands on support to end users
Handle critical customer incidents, associated customer communication, activities and any appropriate escalations.
Provide excellent customer service
To continually measure, monitor and work to drive down incident levels.
Working hours 9:00-18:00.