Service Operations team leader

Manage end-to-end RMA life cycle Receiving, Planning, Shipping, ETC.
Coordinate and Collaborate returns, replacements, and repairs with internal departments ( QA, production, Laboratories, purchase) vendors and manufacturers. Maintain accurate records of RMA transactions and address customer inquiries regarding RMAs.
Oversee the development, implementation and evaluation of service delivery strategies to ensure alignment with the organizations goals and objectives.
Lead, mentor, and develop a high-performing service team fostering a culture of excellence, accountability, and continuous improvement.
Design and implement policies and procedures that ensure compliance and efficiency with regulatory requirements and industry standards, safeguarding the organizations reputation.