Customer Success Manager

B2Tech is seeking an experienced and technology-oriented Customer Success Manager to join our Professional Services team. This role requires a unique blend of technical expertise, partner relationship management, project management, and analytical skills to ensure smooth operations and long-term partner success.

WHAT YOU WILL DO:

Serve as the primary point of contact for partners, managing the entire partner lifecycle, from onboarding to post-release support.
Build and maintain strong partner relationships, ensuring their business needs align with our solutions.
Effectively communicate technical concepts to both technical and non-technical stakeholders, acting as a bridge between business and technology teams.
Oversee multiple partners and projects simultaneously, demonstrating excellent project management and problem-solving skills.
Proactively monitor product adoption and system usage, identifying opportunities for improvement and delivering training as needed.
Leverage data-driven insights to provide periodic performance reports (monthly/quarterly/yearly) with key metrics and recommendations.
Collaborate closely with Product, R&D, Customer Support, and Management teams to ensure continuous partner satisfaction and process optimization.
Understand and navigate front-end and back-end technologies, ensuring smooth integration of services and effective troubleshooting of issues.
Manage incident response and escalation processes, ensuring quick resolution and minimal disruption for partners.

WHAT YOU WILL NEED:

3+ years of experience in a technology-oriented environment within a Customer Success, Account Management, or Technical Project Management role.
Strong understanding of front-end and back-end technologies, enabling seamless communication with technical teams and partners.
Proven partner-facing experience in a technology services environment, demonstrating the ability to build relationships and manage expectations.
Fluent in spoken and written English – clear and concise communication is essential.
Strong analytical and data-driven mindset, with the ability to interpret complex data and provide actionable insights.
Excellent project management skills, capable of handling multiple partners and initiatives simultaneously.
Hands-on, problem-solving approach with the ability to act independently and make informed decisions.

Willingness to travel to Africa (1-2 times per year) as required for partner engagement and business development.

DESIRED QUALIFICATIONS:

Experience working in a SaaS, Online, or Global technology company – preferred.
Exposure to global tech environments, including development-to-delivery processes – an advantage.
Additional language skills (French preferred).
Experience in a PLC environment, understanding compliance and governance requirements.

WHAT WE OFFER:

Hybrid Work Setup
Annual Discretionary Performance Bonus
18 Days of Paid Leave
Brunch Gatherings
Exciting Career Paths
Personalized Learning and Development Programs
Additional Day Off After 2 Years with Us
Variety of Employee Perks
Birthday Leave!
Marriage Leave Vacation
Service Awards Gifts
Monetary Gifts for Rosh Hashanah and Passover
Lunch Allowance (800 ILS gross per month)
Keren Hishtalmut's contribution
Keren Pensia
Recuperation Pay️