IT Support Admin

The IT support admin is a part of the company’s IT support team.

You will be working in a fast-growing dynamic environment with cutting-edge technologies.

Maintain and improve the company’s systems infrastructure while focusing on security protocols.
Provide global service and support to end users and partners across multiple sites
Work on complex and escalated support issues.
Work in a fast and dynamic environment.
Create/terminate users and working environments (onboarding/offboarding procedures and automation).
Implement automation to enhance user experience with IT services and improve IT productivity

Requirements:

Requirements

At least 4 years of proven relevant experience in an IT support/Sys Admin role – must
Hands-on experience and deep knowledge with ‘Google Workspace’ platform (G-suite) - must
Experience with Network design infrastructure and configuration - must
Hands-on experience with troubleshooting and support MacOS and Windows 10/11 devices - must
Experience working with Okta (the company’s core system) - must
Experience working with, FreshService, Jamf - significant advantage
Experience with scripting languages (PowerShell, Python, Bash) – advantage
Experience working with AWS cloud platforms (ec2, s3, workspaces) - advantage
Service-oriented with good communication skills, both verbal and written with a high English level.
Well-organized with high attention to details
Ability to learn and implement new technologies.
Willingness to be available 24/7 (including weekends) when urgent requests emerge.