Delivery & Monitoring Specialist

Why Join Us?

Infinity Global Services Operation Team is looking for a Delivery & Monitoring Specialist to join our dynamic team at Check Point Software Technologies.

In this role, you will play a crucial part in ensuring the successful delivery of IGS services and monitoring their performance to elevate the support quality provided to our customers and partners through consistent evaluation process.

Key Responsibilities
Support Quality Standards: Establish and maintain internal support quality standards for IGS management and consultants, ensuring consistency and excellence in service delivery.
Systems Maintenance: Oversee the maintenance and development of IGS systems to ensure optimal functionality and performance.
Customer and Partner Support: Provide support to Check Point partners and IGS customers, addressing inquiries, issuing certificates, and ensuring a seamless support experience.
Collaboration with Internal Departments: Collaborate with internal Check Point departments on various needs, including organizing training sessions, creating SKUs, contributing to marketing efforts, managing leads, building budgets, and coordinating giveaways.
Customer facing: acting as a CSM to ensure IGS services are being used
Qualifications
0-2 years of analytical experience, with emphasis on analytical skills.
Excel and PowerBI – a must.
Familiarity with SalesForce, including building reports and dashboards – a must
Excellent customer and service orientation
Very good English skills and excellent interpersonal skills
“Can Do” and proactive approach
Passion for constant learning and development
Ability to manage multiple tasks
Knowledge of SAP – an advantage
Familiarity with Clari– an advantage
Familiarity with Check Point products – an advantage