IT Support Specialist

Armis is looking for a few of the very best people in their field to join our A-team of big thinkers, doers, movers, and shakers. This unique opportunity truly offers the best of all worlds—start up culture, enterprise level benefits and security, and top pay for the industry. Got your attention yet? Good, keep reading, it only gets better. Ok, so what exactly does Armis do? Connected assets are growing at an explosive rate, across every industry and every geo. In today’s world of smart devices and BYOD, these assets come from every direction and are found in every possible environment and industry. And they’re critical to success for every enterprise. And because every single asset represents a very real potential vulnerability, they’re also the last line of defense against today’s sophisticated cyber criminals. Armis gives companies of every size—across every industry and geo—complete asset visibility, contextual intelligence, and continuous security. We have partnerships and integrations with the planet’s leading tech and cybersecurity players. And we’re building an incredibly smart and diverse global team of thought-leading technologists, creative visionaries and proven game changers who are ready to take Armis to the next level.
As Armis grows rapidly, we are looking for candidates to manage all global IT physical and virtual assets and deliver technical support to employees in an ever-changing infrastructure. You will implement robust logistics processes and oversee global IT assets to optimize Armis’ end-users support flow, lifecycle and company growth. You will join the Global IT & Security team and report to Armis’ IT & Security Support Team Lead. Working closely with all the company’s departments and end-users.Responsibilities:
Provide technical support to Armis employees
Implement, deploy and manage IT & Security asset management systems and processes
Manage physical and virtual assets' lifecycle, contracts and support
Responsible for global IT & Security assets procurement
Maintain and manage end-to-end of assets’ vendors and suppliers
Responsible for payments, invoices and working closely with the finance team and vendor’s finance requests
Responsible for the good functioning and maintenance of the conference rooms infrastructure and systems
Responsible for new employees' on-boarding setup and orientation
Responsible for employees' off-boarding process
Identify, automate and document solutions to common issues
Work with on-prem and cloud systems
This position requires availability for on-call support every other Friday.
Requirements:
At least 2 years of experience with end-user support in a macOS environment
Experience in asset (physical and virtual) management and logistics operations
Excellent and proven serviceability skills
Excellent verbal and written communication and interpersonal skills
Experience with local and international shipping process
Experience with suppliers and vendor management
Excellent documentation capabilities
Good negotiation skills and training capabilities
Strong proficiency in both spoken and written English
Very high motivation and willingness to continuously learn
High level of independence and time management skills
Team player state of mind, caring about the impact of the infrastructure on its users
Join our excellent team if you’re: Curious and love to learn and explore new depths in the technology you use every day. Willing and able to meet a challenge hands-on, solve problems independently and make things happen. Open-minded, flexible, and thrive in a highly dynamic, fast-paced, ever-changing environment. Approachable and enjoy collaborating with others.
The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity. Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.