Customer Success Manger

We are seeking a dedicated and proactive Customer Success Manager who can manage customer relationships, drive customer satisfaction, and support product adoption and retention. You will ensure customers achieve their goals with our products by onboarding new users, assisting with deployment, and maintaining positive relationships.Onboard new customers by conducting portal trainingAssist existing customers with successful deploymentMaintain healthy and positive working relationships within the assigned accountHelp drive company revenue growth by improving account performance monthly and working to enhance opportunities in cooperation with the sales managerCommunicate customer needs to other departments and coordinate teamwork to meet the customer needsReview data usage trends within assigned accounts to identify potential growth areas and raise red flags if neededMonitor the end user level of satisfaction with our service to ensure a long-term and sustainable business modelRequirements:3+ years of experience in a client-facing role, preferably from a tech companyExperience working with global enterprise customersExcellent listening, negotiation, and presentation skills in EnglishData-oriented, possesses a high level of attention to detail with strong analytical skillsAbility to make decisions in a changing environment, anticipate future needs, and drive results.Demonstrate ability to work in highly collaborative, cross-functional environmentsEnthusiastic about technology with demonstrated technical aptitudeBroad business acumenBA/BSc degree or equivalent. MBA an advantageCustomer Success experience from a SAAS company- an advantageA third language (besides Hebrew and English) - an advantageAbout Webbing:Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.What we offer:Hybrid workWork life balanceParkingFood allowanceCellular planUnlimited data plan for travelingDiscount membershipsGrowth opportunitiesProfessional development budgetGlobal company- working and collaborating with amazing people around the worldFun working environment & company activitiesAnd of course, air hockey and ping-pong tournaments!